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Refund policy

 

Returns / Refunds

Your health and safety are paramount to us, which is why we do not accept returns of opened or used products due to their hygienic nature. Please be sure to inspect your package carefully upon receipt and contact us immediately if there are any issues. If you would like to exchange an unopened product, please review our policy in full and then reach out to us at info@starbeautyco.com to discuss the reason for the exchange. Please note that all sales of discontinued items are final. 

 

Returns & Exchanges 

At Star Beauty, we're committed to providing you with high-quality lash extensions and exceptional customer service.

All in-store sales, promotions & products being discontinued are final sales.

All tweezer & metal products are hand tested and inspected before being shipped out. It is the customer's responsibility to cover the associated costs for shipping and return labels. 

If for any reason you need to exchange an unopened item, we're here to serve you. All exchanges must be requested within 3 days of receiving your package. If you need any assistance, our team is here to assist you through the process of finding an alternative item of equal or lesser value or providing you with a store credit. Please keep in mind that all sales are final after this time period.

To request an exchange on unopened items, simply email us at info@starbeautyco.com with your order number, and our friendly customer service team will be more than happy to assist you. Once we receive your returned items, we'll process your exchange or store credit within 7 days. If you're including the exchanged items with your next order, we'll ship them out as soon as we receive the returned items.

At Star Beauty, we value our customers and are committed to providing you with the best possible service. If you have any questions or concerns, please don't hesitate to reach out to us. Our team of professionals is always here to serve you find the perfect product and ensure you have a positive experience with us.

Please note that customers are responsible for all shipping fees when returning a product. If you're returning an entire order and free shipping was applied, the shipping fee will be deducted from your store credit. Thank you again for choosing Star Beauty, and we look forward to serving you again soon.

 

Damages, Lost or Stolen

We are committed to providing our customers with a high-quality shopping experience, from start to finish. We understand that the safe and timely delivery of your order is a top priority, and we take this responsibility seriously. In the unfortunate event that an item is lost, stolen, or damaged during transit, we want you to know that we're here to serve you. Please review the following information to understand our policies and procedures in such instances.

To help ensure the secure delivery of your package, we kindly ask that you make arrangements to be available in person to receive it, As we are not responsible for lost packages.

While we take great care in packaging and shipping our products, we recognize that issues can arise during transit. If your package is lost or missing, we're here to assist you. Our team will work closely with our shipping provider to provide you with the necessary information and open a missing package investigation. Please note that while we're not responsible for missing packages, we'll do everything we can to assist you get the issue resolved. If the investigation is closed in your favor, we'll send out a replacement package.

In the unfortunate event that your package arrives damaged, please send us proof pictures of the damage or defect within 3 days of delivery. Our team will open a damaged package investigation and work with you to resolve the issue as quickly as possible. Please email us at info@starbeautyco.com for further document submissions to open a claim. Please note that it may take up to 15 business days to process the claim.

We kindly request that you ensure someone is available to receive your package in person, as we cannot be held responsible for stolen packages. Please keep in mind that we cannot be held responsible for damaged items due to weather conditions, such as freezing, snow storms, floods, ...

At Star Beauty we're committed to providing you with high-quality products and excellent customer service. If you have any questions or concerns about lost, stolen, or damaged items, please don't hesitate to contact us. Our friendly team is always here to serve you. Thank you again for choosing Star Beauty and we look forward to serving you!

 

Refused / Unclaimed Packages

If a package is refused or unclaimed and returned to Star Beauty, we will be happy to reship the package to you, however, please note that the cost of return shipping will be the responsibility of the customer. We also want to remind you that any fees billed to Star Beauty by the carrier (such as customs duties or other associated fees) will also be billed to the customer. No Refunds will be issued. 

 

Canceling or Changing an Order

At Star Beauty, we understand that life is life-ing and everything can change in a matter of a heartbeat. If you need to cancel or modify your order, please contact us at info@starbeautyco.com as soon as possible. We'll do our best to accommodate your request, but please note that once your order has been processed, packaged, or shipped, we may not be able to make any changes to it. 

If you have a subscription with us and wish to cancel, please provide us with at least 30 days notice prior to your next scheduled shipment. We value your business and appreciate your understanding.

 

Return Address

Star Beauty Co

9011 Leslie Street, Unit 306, Richmondhill, Ontario, L4B 3B6, Canada

(647) 823 - 7827