Damages, Lost or Stolen
We are committed to providing our customers with a high-quality shopping experience, from start to finish. We understand that the safe and timely delivery of your order is a top priority, and we take this responsibility seriously. In the unfortunate event that an item is lost, stolen, or damaged during transit, we want you to know that we're here to serve you. Please review the following information to understand our policies and procedures in such instances.
To help ensure the secure delivery of your package, we kindly ask that you make arrangements to be available in person to receive it, As we are not responsible for lost packages.
While we take great care in packaging and shipping our products, we recognize that issues can arise during transit. If your package is lost or missing, we're here to assist you. Our team will work closely with our shipping provider to provide you with the necessary information and open a missing package investigation. Please note that while we're not responsible for missing packages, we'll do everything we can to assist you get the issue resolved. If the investigation is closed in your favor, we'll send out a replacement package.
In the unfortunate event that your package arrives damaged, please send us proof pictures of the damage or defect within 3 days of delivery. Our team will open a damaged package investigation and work with you to resolve the issue as quickly as possible. Please email us at email@example.com for further document submissions to open a claim. Please note that it may take up to 15 business days to process the claim.
We kindly request that you ensure someone is available to receive your package in person, as we cannot be held responsible for stolen packages. Please keep in mind that we cannot be held responsible for damaged items due to weather conditions, such as freezing, snow storms, floods, ...
At Star Beauty we're committed to providing you with high-quality products and excellent customer service. If you have any questions or concerns about lost, stolen, or damaged items, please don't hesitate to contact us. Our friendly team is always here to serve you. Thank you again for choosing Star Beauty and we look forward to serving you!
Refused / Unclaimed Packages
If a package is refused or unclaimed and returned to Star Beauty, we will be happy to reship the package to you, however, please note that the cost of return shipping will be the responsibility of the customer. We also want to remind you that any fees billed to Star Beauty by the carrier (such as customs duties or other associated fees) will also be billed to the customer. No Refunds will be issued.
Canceling or Changing an Order
At Star Beauty, we understand that life is life-ing and everything can change in a matter of a heartbeat. If you need to cancel or modify your order, please contact us at firstname.lastname@example.org as soon as possible. We'll do our best to accommodate your request, but please note that once your order has been processed, packaged, or shipped, we may not be able to make any changes to it.
If you have a subscription with us and wish to cancel, please provide us with at least 30 days notice prior to your next scheduled shipment. We value your business and appreciate your understanding.
Star Beauty Co
9011 Leslie Street, Unit 306, Richmondhill, Ontario, L4B 3B6, Canada
(647) 823 - 7827